| Online food ordering statistics: Web vs Mobile App |
People use their mobile devices to order food in about 75% of cases. |
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In 2020, 92% of all restaurants with the highest sales, featured mobile order-ahead services and/or loyalty rewards programmes. |
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Using mobile-viewable digital menu boards can boost annual shop sales per unit by $16,000. |
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A mobile payment option is considered by 49% of restaurant owners as a necessity for consumers. |
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Over 50% of customers are willing to pay in bars and restaurants using a QR code. |
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In the US, 58% of consumers preferred cashless transactions. |
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A restaurant’s branded app or website generates 70% of all digital orders for the business. |
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Orders placed through mobile apps and smartphones have grown to be a USD 38 billion market. |
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Over 60% of online orders are made on cellphones. |
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Nearly a quarter of all sales at Starbucks stores in the US are made through smartphone apps. |
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Pizza businesses indicated that customers spent 18% more money when ordering online or on their phones. |
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People typically have two delivery apps on their phones, and they use them three times a month. |
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| Ordering on Aggregator platforms vs Own platforms |
Diners in America who don’t utilise third-party online ordering applications do so precisely because they prefer to patronise local eateries. |
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In order to ensure that their money gets to the restaurant and not to a third party, 70% of consumers say they would rather order directly from a restaurant. |
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Direct-to-consumer ordering dominates the third-party ordering business for online food delivery. |
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Off-premise orders are placed directly in 78 percent of the cases, and through third-party platforms in 22% of the cases. |
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Direct ordering platforms reported sales of almost USD 16 billion by the end of 2020. |
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Commissions from third-party platforms can account for up to 30% of restaurant sales. |
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Top food delivery apps across the globe include Uber Eats, Just Eat, Grubhub, Doordash, Takeaway, Deliveroo, Zomato, etc. |
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| Benefits of online ordering system |
Online Ordering: |
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– Increases Order Size |
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– Makes You More Efficient |
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– helps to Build a Database |
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– provide useful customer Analytics |
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– Increases Order Accuracy |
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| Tips for Food business owners |
Must have: |
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– A fully-functional website |
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– Mobile food ordering app for iOS users |
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– Mobile food ordering app for Android users |
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– A fleet management system |
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– Direct Online Ordering System |
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https://pos.toasttab.com/resources/restaurant-technology-industry-report |
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https://upserve.com/restaurant-insider/online-ordering-statistics/ |
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https://www.businessofapps.com/data/food-delivery-app-market/ |
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https://hoteltechreport.com/ |
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https://www.fundera.com/resources/food-delivery-statistics |
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https://www.geekwire.com/2021/quarter-starbucks-orders-u-s-now-paid-smartphone/ |
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https://www.blinkco.io/blog/food-delivery-statistics/ |
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https://www.appmysite.com/blog/online-food-ordering-statistics/ |
